Cancellation policy

This policy applies to services provided by AFM Media Solutions Limited, trading as BMC Caps, through bmccaps.com.

Company Address: Rm 205, Unit C, 2/F. Kwong On Bank Mongkok Branch Bldg, 728–730 Nathan Rd, Mong Kok, Hong Kong.
BRN: 77039014

1. Cancellation Terms

a. Digital Services
Cancellations for digital services must be requested before project initiation. Once work has started, cancellation of the remaining work and any applicable charges will be assessed according to the agreed project terms and our Refund Policy.

Any cancellation fee must have been disclosed and agreed before purchase.

b. Subscriptions
Subscription cancellations must be requested at least 7 calendar days before the next billing cycle to avoid charges for the upcoming period.

To cancel, email support@bmcaps.com with your subscription details. We will confirm the cancellation, final billing date and service end date.

Requests received after the notice deadline may take effect after the next billing period, subject to the agreed subscription terms and applicable law. No further renewal charges will apply after the confirmed effective cancellation date.

c. Custom Solutions
Custom solutions, such as software development, may be eligible for partial refunds based on the work completed. The calculation and any applicable deductions are explained in our Refund Policy.

2. How to Request a Cancellation

To cancel an order or service:

  • Email support@bmcaps.com.
  • Include your name, order or subscription reference, and the service you wish to cancel.
  • You may include a reason for cancellation.
  • Allow 5 business days for us to process your request and provide confirmation.

The date we receive your request will be used to assess whether you met the cancellation deadline, rather than the date we finish processing it.

3. Refund Eligibility

  • Refunds for cancelled services are subject to our Refund Policy.
  • Eligible refunds will be processed within 10–15 business days of approval.
  • Refunds will be issued to the original payment method.

4. Exceptions

Completed and delivered services cannot be cancelled retrospectively. The following are generally non-refundable, subject to applicable law and the agreed terms:

  • Services already completed and delivered.
  • Monthly or annual subscription fees for a billing cycle that has already begun.
  • Deposits or consultation fees expressly disclosed and agreed as non-refundable before payment.

A non-refundable current billing period does not prevent you from requesting cancellation of future subscription renewals. Nothing in this policy removes mandatory rights or remedies under applicable law.

5. Amendments to Services
If you wish to amend an order rather than cancel it, please contact support@bmcaps.com to discuss possible adjustments.

6. Changes to This Policy
We reserve the right to modify this Cancellation Policy. Updates will be posted on this page, and significant changes will be communicated via email. Changes will not retrospectively remove rights relating to an existing purchase.

7. Contact Information
For questions or concerns regarding cancellations, contact AFM Media Solutions Limited, trading as BMC Caps, at support@bmcaps.com.

Related Policies:
Terms and Conditions | Privacy Policy | Refund Policy