Refund Policy
1. Applicability
This policy applies to digital services, subscriptions, and custom solutions provided by AFM Media Solutions Limited, trading as BMC Caps, through bmccaps.com.
Company Address: Rm 205, Unit C, 2/F. Kwong On Bank Mongkok Branch Bldg, 728–730 Nathan Rd, Mong Kok, Hong Kong.
BRN: 77039014
2. Cancellation Terms
Digital services: Cancellation must be requested before project initiation. Once work has started, refund eligibility depends on the work completed and the agreed project terms.
Subscriptions: Cancellation requests must be made at least 7 days before the next billing cycle to prevent automatic renewal and charges. You may request cancellation of future renewals even when the current billing period is non-refundable.
Custom solutions: Partial refunds may be considered based on the proportion of work completed, using the project scope and milestone values agreed before work began.
Cancellation fee: [Insert the approved fee or calculation, or state “No separate cancellation fee applies.”] Any applicable fee must be disclosed and agreed before purchase.
Where a partial refund is approved, it will be calculated as:
Refund amount = amount paid for the cancelled service − agreed value of completed work − any applicable, previously disclosed cancellation fee.
The same cost will not be deducted twice. The refund will not be less than zero or exceed the amount paid. We will provide a breakdown of any deductions.
Please refer to our Cancellation Policy for cancellation instructions.
3. How to Request a Refund
Send an email to support@bmcaps.com, including your name, order or project reference, service details, and reason for requesting a refund.
Allow 5 business days for us to review your request. We will contact you if additional information is required.
4. Refund Processing
Eligible refunds will be processed within 10–15 business days of approval and issued back to the original payment method. Your bank or payment provider may require additional time for the amount to appear in your account.
5. Non-Refundable Items
Unless otherwise required by applicable law or agreed in writing, the following are non-refundable:
Services already delivered in full.
Subscription fees for a billing cycle that has already begun.
Deposits or consultation fees expressly disclosed and agreed as non-refundable before payment.
These exclusions do not remove any mandatory rights or remedies for services that were not delivered or were not provided as agreed.
6. Amendments vs. Cancellation
If you wish to modify a project rather than cancel, contact support@bmcaps.com to discuss amendments.
7. Policy Updates
We may update this Refund Policy. Changes will be posted on our website and notified via email if significant. Changes will not retrospectively remove rights relating to an existing purchase.
Related Policies:
Terms and Conditions | Privacy Policy | Cancellation Policy